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Home / Blogs / Types of RCS Messages: Transactional vs Promotional (2026)

02 Sep 2026

Types of RCS Messages: Transactional vs Promotional (2026)

RCS messages split into two types by intent: transactional messages the customer is expecting, and promotional messages that prompt an action. Compare both, plus the four capability tiers, with a decision tree for Indian businesses.

RCS messages split into two types by intent: transactional messages the customer is expecting, and promotional messages that prompt an action. Compare both, plus the four capability tiers, with a decision tree for Indian businesses.

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